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People Tab Troubleshooting: Employees Not Showing

This guide explains how to resolve issues with employees not appearing in the People tab on the Jolt Web Portal.

To add an employee to a role, you must have Location Website Admin, Content Group Admin, or Company Admin access.

Log in and navigate to the People tab.

Identify Employees Without Roles — they will be listed under People Without Roles.

Assign a Role to each employee to move them out of the People Without Roles category and make them available for scheduling.

1. Log in and navigate to the People tab.
2. Identify Employees Without Roles — they will be listed under People Without Roles.
3. Assign a Role to each employee to move them out of the People Without Roles category and make them available for scheduling.

The People Without Roles tab keeps employees in the system while ensuring their names don't appear in daily operations until they are assigned a role.

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<a href="https://he.help.smartsense.co/en/articles/9682653-how-to-bulk-edit-employee-information" rel="nofollow noopener noreferrer" target="_blank">How to Bulk Edit Employee Information</a>

<a href="https://he.help.smartsense.co/en/articles/9658971-how-to-delete-employees-on-the-jolt-web-portal" rel="nofollow noopener noreferrer" target="_blank">How to Delete Employees on the Jolt Web Portal</a>

<a href="https://he.help.smartsense.co/en/articles/9682956-reactivating-deleted-people-profiles-in-the-jolt-web-portal" rel="nofollow noopener noreferrer" target="_blank">Reactivating Deleted People/Profiles in the Jolt Web Portal</a>

<a href="https://he.help.smartsense.co/en/articles/9649089-how-to-add-a-person-to-your-jolt-account" rel="nofollow noopener noreferrer" target="_blank">How to Add a Person to Your Jolt Account</a>

<a href="https://he.help.smartsense.co/en/articles/9658463-how-to-bulk-import-people-into-jolt" rel="nofollow noopener noreferrer" target="_blank">How to Bulk Import People into Jolt</a>

- <a href="https://he.help.smartsense.co/en/articles/9682653-how-to-bulk-edit-employee-information" rel="nofollow noopener noreferrer" target="_blank">How to Bulk Edit Employee Information</a>
- <a href="https://he.help.smartsense.co/en/articles/9658971-how-to-delete-employees-on-the-jolt-web-portal" rel="nofollow noopener noreferrer" target="_blank">How to Delete Employees on the Jolt Web Portal</a>
- <a href="https://he.help.smartsense.co/en/articles/9682956-reactivating-deleted-people-profiles-in-the-jolt-web-portal" rel="nofollow noopener noreferrer" target="_blank">Reactivating Deleted People/Profiles in the Jolt Web Portal</a>
- <a href="https://he.help.smartsense.co/en/articles/9649089-how-to-add-a-person-to-your-jolt-account" rel="nofollow noopener noreferrer" target="_blank">How to Add a Person to Your Jolt Account</a>
- <a href="https://he.help.smartsense.co/en/articles/9658463-how-to-bulk-import-people-into-jolt" rel="nofollow noopener noreferrer" target="_blank">How to Bulk Import People into Jolt</a>

Troubleshooting when employees are not showing in the People tab of the Jolt Web Portal, including filter settings, role assignments, and location mode issues.

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