The mobile app is compatible with Apple and Android devices. Please check out the Software Compatibility Matrix to learn about which devices and software versions are supported.

If you cannot log in to the mobile app, first make sure your credentials are correct. Verify that you are entering the correct username and password and Caps Lock is disabled. Tap the eye symbol in the Password field to verify the password you entered is correct.
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If you are still unable to log in, reset your password.
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To reset your password, open a web browser and navigate to app.smartsense.co. On the SmartSense webpage, click forgot password (below the log in button). Enter your username then click email me my account information.
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You will receive an email with the temporary password (check your spam folder if it is not in your inbox). Enter your username and temporary password. After entering the temporary password, you will be prompted to create a new password. Open the mobile app and log in with your username and the new password.
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If the previous options do not work, check for a network error. You may see a network error message. Verify that your device has a working Internet connection. Open a web browser and navigate to an authorized website to confirm that you have an Internet connection.
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If you are connected to the Internet, attempt to log in to the SmartSense web app by opening a web browser on your device and going to the website app.smartsense.co.
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If you continue having trouble logging in, contact your SmartSense System Administrator to reset the password. If the above steps do not work, select the contact support button at the bottom of the mobile app login screen.

אם אינך מצליח לחבר את החיישן ומקבל הודעה המציינת "לא ניתן להתחבר לאף חיישן בלוטות' " בעת ניסיון למדוד את הטמפרטורה, בצע את השלבים שלהלן כדי לפתור את הבעיה.

חיישן בלוטות' שאינו מודד טמפרטורות בצורה מדויקת עשוי להעיד על קיומו של נזק פיזי. אנא עיינו בהנחיות הבאות. אם הבעיה נמשכת, פנו לתמיכת SmartSense לקבלת סיוע נוסף.

If you receive an alert at the bottom of your screen saying, “Unable to connect to any bluetooth probes,” you will need to verify that your probe is connected. The SmartSense Probe will automatically power off if it is idle for three minutes. Ensure the probe is turned on and then try pairing it to your mobile device.

Go to settings on your mobile device to turn on permissions for the SmartSense mobile app (permissions include Bluetooth, Location Services, Camera, Photo Gallery, etc.).

If the temperature reading is in the wrong unit of measurement, you can update this by opening the SmartSense mobile app menu and selecting preferences. Under general, tap the toggle button to the preferred unit of measurement (Imperial or Metric).
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If the “unit of measurement” is not reflected in the app after this change occurs, log out and log back into the mobile app.

If you are having an issue with the text on your screen, check your mobile device’s accessibility features to determine if the text size for that device has been adjusted. Reset the size of the text to the default setting.
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Note: Increased text size or increased zoom of the display may cause irregularities in the mobile app’s interface
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Restart the device’s display zoom setting to the default setting (some devices have screen/display settings in addition to the text size settings). Navigate back to the screen where the text was misaligned to check if it displays as expected.

If the data on the screen is not up-to-date or the data you recently submitted is populating in a report, then pull to refresh your screen. If this does not work, there could be an issue with the Internet connection on your device.
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On the same device, open a web browser (Safari, Chrome, etc.) then enter a website or click on an approved website. If the page loads and you can navigate to the website, then your device most likely has an Internet connection.
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If the page does not load:

אם בעיית החיבור לאינטרנט נמשכת, פנה למחלקת ה-IT שלך כדי לברר אם חלו שינויים בתוכנת ניהול המכשירים. לעיתים הדבר עלול להגביל את הגישה לאינטרנט עבור האפליקציה הסלולרית SmartSense, אך ייתכן שיהיה צורך בטיפול של מומחה IT.

The SmartSense mobile app requires an Internet connection to synchronize data with the SmartSense platform. Some data or sections may not be available if your device loses an Internet connection.
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Please check your wifi and cellular connection under your device settings to be sure it is not a network connection issue.

Offline mode is a feature that allows you to continue working on the SmartSense mobile app without an Internet connection. The mobile app requires an Internet connection to sync with the web app. However, “offline mode” will store submitted tasks completed on your local device and, once you regain Internet connection, will switch to “online mode” and begin syncing again.

If your screen is blank on the site selection screen, check with your System Administrator to ensure you have at least one location assigned. If this is not the issue, check the Internet connection on your device and make sure your device has a network connection. The SmartSense mobile app needs Internet access to display information on some screens.
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Please also verify that your mobile device is up to date. You can check the software status under your device settings and may need to update and restart the device. Once this is done, please reopen the SmartSense mobile app and try again.

אם אינך מצליח לשלוח את רשימת הבדיקה, ישנן מספר סיבות שיכולות להסביר מדוע מתרחשת תופעה זו.

Note: The SmartSense mobile app has an automatic synchronization feature if a Checklist is submitted without an Internet connection. The app will detect the Internet connection and submit the answers to the Checklist once a connection is re-established.

If no scheduled checklists are displayed, verify that no one else completed the Checklist earlier. You can do this by tapping the filters icon on the Scheduled Checklists screen. Ensure that completed Checklists appear in the filter to view all Checklists that have been completed that day.
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If there are still no Tasks or Checklists on the Scheduled Checklists screen and the Quick Actions screen, check your Internet connection. The SmartSense mobile app connects to the Internet to get up-to-date information and configurations, so a weak or broken Internet connection may prevent the answers from being submitted.

אם משתמשים אחרים נתקלים באותה בעיה, פנו לתמיכת SmartSense. אם המכשיר שלכם הוא היחיד שסובל מהבעיה הזו, התחברו למכשיר אחר וחזרו על התהליך כדי לבדוק אם אותה תופעה חוזרת על עצמה. אם המכשיר האחר פועל כרגיל, פנו למחלקת ה-IT שלכם.

האפליקציה הסלולרית SmartSense מתחברת לאינטרנט בעת שליחת התשובות, ולכן חיבור אינטרנט חלש או לא יציב עלול למנוע את שליחת התשובות.

אם האינטרנט פועל, בדוק את המיקום שבחרת.

Note: Locations and Departments with similar names may have different Checklists configured

If you cannot find an answer, please search the Help Center or contact our Support Team:

Hours: 8 am–8 pm (EST), Monday–Friday.
​Phone: +1 (866) 806-2653
​Email: [email protected]